L89bz Privacy Policy — Complete Details on How Your Information Is Protected

At l89bz, your privacy is our top priority. Using our platform requires sharing certain personal information. This Privacy Policy clearly explains what that information is used for, how it is kept secure, and whether it is ever shared with third parties.

L89bz is a trusted betting platform built for users in Bangladesh. We believe you should have full control over your personal data — which is why our privacy policy is written in plain, straightforward language, free of complex legal jargon.

L89bz only collects information that is necessary to provide our services. Collecting unnecessary data goes against our policy. The following is a detailed breakdown of the information we collect:

L89bz collects information in several ways. Each method is transparent and based on your consent:

• At Registration: Information you provide when creating an account — such as your name, email address, and phone number — is collected directly.
• Financial transactions: Payment method and transaction details are recorded at the time of deposit or withdrawal.
• Platform usage: Certain information is collected automatically through cookies and tracking technologies when you use our website or app.
• When Contacting Support: When you contact our customer service, those conversations may be recorded.
• For KYC Verification: A photo of your national ID or passport along with a selfie may be collected to verify your identity.

L89bz uses collected data only for specific, defined purposes. No information is used for unrelated reasons:

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Customer Service: To resolve your issues and provide relevant assistance.
• Legal Obligation: To comply with legal requirements related to AML (Anti-Money Laundering) and KYC.
• Personalized experience: To show you promotions and offers tailored to your preferences.
• Platform Improvement: To analyze usage patterns and improve our services.
• Responsible Betting: To detect unusual betting behavior and provide timely support.

L89bz does not sell your data. However, limited information may be shared with trusted third parties in certain specific circumstances:

• Payment providers: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Identity Verification Services: Registered third-party providers assist with identity verification as part of the KYC process.
• Analytics tools: Anonymous usage data is used to monitor platform performance.
• Regulatory Authority: Your data may be shared with government agencies or courts when required by law.

L89bz follows the highest industry security standards to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transmitted between your device and our servers is secured with 256-bit encryption.
• Secure Servers: All data is stored on servers protected by firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Identity is verified via OTP or an authenticator app at login.
• Restricted Access: Only authorized personnel can access sensitive data, and all access is logged.
• Regular Security Testing: Regular penetration testing and vulnerability scans are conducted by third parties.

Cookies are used on the l89bz website and app. A cookie is a small data file stored on your device. Cookies help improve your experience and keep the platform running smoothly.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to not work properly.

As an l89bz user, you have several important rights regarding your personal data:

L89bz does not retain data longer than necessary. Retention periods are defined based on the type of information:

• Account information: For the duration your account is active, and for 5 years after closure (as required by law).
• Financial transaction records: Minimum 7 years — as required by banking and financial regulations.
• KYC documents: At least 5 years from registration, or longer if required by law.
• Customer Service Logs: 3 years from the date of last contact.
• Marketing Information: You are removed from marketing lists immediately upon unsubscribing.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We take every complaint seriously and work to resolve issues as quickly as possible.

• Email: support@l89bz.com
• Response Time: 24 hours for general inquiries, 30 business days for rights-related requests.
• Live Chat: Reach us directly via the Live Chat option on our website.